Today after 10 days of no heating I had a sense of humour failure when I was told by a Worcester Bosch Boiler engineer (that I had pinned everything on for heating today) that the home emergency contractors (AXA / Damand Plumbing) diagnosis of a major boiler failure (meaning they deem it Beyond Economical Repair and therefore couldn’t support us any further after 7 days) was incorrect. The boiler is in perfect working order and has no parts needing replacement. The Worcester Bosch engineer, understandably,was not in a position to fix it as it was not a boiler fault and the insurance company were not offering any immediate help. I contacted SAFGas Ltd, although they are very busy not only did they acknowledge its been a rough 10 days they considered we have an infant in the house, so not only did they agree to help but they arrived within 2 hours (working beyond their normal hours) and not only diagnosed the issue quickly but resolved it within an hour. We are now feeling cosy once again. If only I had contacted them in the first place. Fantastic service & lovely people. Thank You so much!
